Hotel Rules and Management Policies

 

Hotel Rules and Management Policies

 

In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following as an agreement between the Guest and ADMIRAL HOTEL under which rooms are permitted to be used by the guest(s):

Check-in

15:00 - 22:00 hours

Check-out

11:00 hours

Flexible Check-in & Check-out

For Executive Business privilege guests and guests staying at Admiral Suite, a flexible (24 hrs) check-in and check-out policy, subject to availability, applies.

Rates Policy

The tariff includes lodging, breakfast and guest insurance. The tariff is exclusive of tourist tax. Additional meals, amenities and services are available at extra cost. To upgrade your room amenities and services, please contact the Front Office. Guest registration forms must be signed on arrivals. An additional fee shall apply should a rollaway bed be required.

Hotel Services

All information can be obtained at the Front Office and at www.admiralhotel.hr

Breakfast Pricing

Buffet breakfast at Restaurant Taurus is included in the room rate.

Breakfast & Room

Service

Buffet breakfast: from 07:00 till 10:00 hours

In-room breakfast: from 06:00 till 11:00 hours

Room Service: 0 - 24 hours

Meals and beverages served in rooms will be charged according to the Room service price list provided in rooms.

Rollaway Bed

Rollaway beds can be placed in selected room categories including Executive Rooms, City Suite, Junior Suites and Admiral Suite at additional 75 HRK per room, per night.

Day Use

Day use of rooms is between 10:00 and 18:00 hours. Maximum duration of stay is 8 hours. A tariff in the amount of 70% of the applicable room rate applies.

Housekeeping Services

Room cleaning shall be performed from 08:00 - 15:00 hours. If the Guest requires a specific time for room cleaning, please make arrangements at the Front Office.

Child Policy

A maximum of two children under the age of 12 years old are allowed to share the room without additional charges using existing bedding (in selected rooms).

Infant Bed/Baby Cot Hire

Complimentary upon request (subject to availability).

Pet Policy

Admiral Hotel is dog friendly and accepts dogs less than 40 kg/88 lbs, to a maximum of two dogs per room at 40 kg/88 lbs. A charge of 75 HRK per night per dog applies. Service dogs are always welcome at no charge.

Airport Shuttle

Please contact the Front Office to arrange for airport shuttle service, airport pick-up or limousine service at special rates.

Parking

Parking available upon request. 

Payment Types

Admiral Hotel accepts Visa, Master, American Express and Diners credit cards, as well as PayPal as an online payment method. Please note that Admiral Hotel does not accept bookings made by debit card. Please present the same credit card used to guarantee your booking when checking-in or making payment at Admiral Hotel.

Accessibility

The Hotel is elderly friendly.

Smoking Rooms

Admiral Hotel has a no-smoking policy within its public areas, rooms and suites.

Deposit Policy

Guests who want to make a reservation at Admiral Hotel have to make a deposit of 40% of the total amount to confirm the reservation. The deposit can only be paid by credit card. The rest of the amount shall be charged from the credit card three (3) business days prior to arrival. For Corporate or Group guests, the rest of the amount shall be charged according to terms set in the Corporate or Group Contract and/or Offer.

Cancellation/No-Show

Please refer to our Reservation/Deposit/Cancellation/No-Show Policy at www.admiralhotel.hr

 

 

Hotel Rules and Management Policies


In Order to make your stay as pleasant as possible, the Hotel Management requests your co-operation in observing the following as an agreement between the Guest and ADMIRAL HOTEL under which rooms are permitted to be used by the guest(s):


1. Tariff

The room rate includes lodging, breakfast and guest insurance and is exclusive of tourist tax. Additional meals, amenities and services are available at extra cost. To upgrade your room amenities and services, please contact the Front Office. An additional fee shall apply should a rollaway bed be required.


2. Settlement Of Bills

All bills must be signed personally for services rendered. Bills shall be settled at check-out or can be settled on presentation.


3. Company's Lien On Guest's Luggage and Belongings

In the case of default in payment of dues by a guest, Admiral Hotel shall have a lien on their luggage and belongings, and be entitled to detain the same and to sell such property at any time without reference to the Guest. The net sale proceeds will be appropriate towards the amount due by the Guest without prejudice to Admiral Hotel's rights to adopt such further recovery proceedings as may be required.


4. Check-in 

Check-in time is 15:00 - 22:00 hours. Rooms not occupied by 22:00 hours will be seen as No-Show. Guest registration forms must be signed on arrivals. Please present your ID card or Passport upon Check-in. By Law visitors must present personal documents for Hotel records. These documents will be scanned and returned. Upon arrival, all guests must provide a guarantee of payment for his/her stay at the Front Office.


5. Personal Data Use

The Guest agrees and consents that Admiral Hotel may process (photocopy/scan) his/her personal documents in order to register him/her as a guest of the Hotel. The Guest may, at his/her own discretion, decide to register through fingerprint in which case he/she additionally agrees to the process of such data accordingly.


6. Departure

Check out time is 11:00 hours. Please inform the Front Office if you wish to retain your room beyond this time. Extension will be given depending on availability. If the room is available, normal tariff will be charged. On failure of the Guest to vacate the room on expiry, the Hotel Management shall have the right to remove the Guest and his/her belongings from the room occupied by the Guest.


7. Day Use

Day use of rooms is between 10:00 and 18:00 hours. Maximum duration of stay is 8 hours. A tariff in the amount of 70% of the applicable room rate applies.


8. Housekeeping Service

Room cleaning shall be performed from 08:00 - 15:00 hours. If the Guest requires a specific time for room cleaning, please make arrangements at the Front Office.


9. „Do not disturb“ Sign

All of our rooms are equipped with the „Do not disturb“ button. By pressing the button, a red light on the outer side of the room door shall appear which signals to the Hotel personnel not to disturb the Guest at any time. When the „Do not disturb” sign is on, your room shall not be cleaned, however the Housekeeping staff shall place a door hanger on your door to inform you how to seek Housekeeping services/room cleaning when you are ready.


10. Luggage Storage

Subject to availability of the storage space, the Guest can store his/her luggage in the luggage room at the Guest's sole risk as to loss or damage from any cause. Luggage may not be stored for a period of over three days. Luggage may be stored for longer periods of times at a fee. Please check availability of storage space and tariffs with the Front Office.


11. Guest's Belongings

Guests are given a key card upon registration and are particularly requested to lock the door of their rooms when going out or going to bed. For the convenience of guests, safes are provided in the room to store any valuables. Additionally, a safety deposit box is available at the Front Office. Guests are kindly requested to deposit all their valuables in the in-room safe or safety deposit box at the Front Office.

Admiral Hotel will not in any way whatsoever be responsible for any loss/or damage to the Guest's belongings from either the Hotel room or safe or any other part of the Hotel for any cause whatsoever, including theft.


12. Pets

Admiral Hotel is dog friendly and accepts dogs less than 40 kg/88 lbs, to a maximum of two dogs per room at 40 kg/88 lbs. Dogs are allowed in the rooms only if it is granted when booking accommodation. A charge of 75 HRK per night per dog applies. Service dogs are always welcome at no charge. While travelling through the lobby or public areas of the Hotel, dogs must be on a leash or in a carrier.


13. Visitors

Guests may have visitors in their rooms which must be registered at the Front Office. Visits are allowed until 22:00 hours. In case of extended visits after 22:00 hours, Admiral Hotel will charge an additional fee of 75 HRK per room per night, as a supplement for the guest/visitor.


14. Hazardous Goods

Weapons, explosives, inflammable objects and materials or other dangerous chemicals or goods of hazardous nature are strictly prohibited on Hotel premises.

The Guest shall be solely liable and responsible to Admiral Hotel, other guests, invitees, visitors, and personnel for all loss financial or otherwise and damage that may be caused by such articles or as a result of the Guest’s own negligence and non-observance of such rules and instructions.


15. Fire Alarm

In case of fire alarm, please follow instructions from the evacuation plan attached from the inside of your main room door.


16. Damage to Property

Guests will be held responsible for any loss or damage to Admiral Hotel property caused by themselves, their guests or any person for whom they are responsible.

In case of damage caused to the Hotel by the Guest, the Guest is due to cover the cost of all damage caused to the Hotel.


17. Guest Complaints

Guests shall address all their complaints at the Front Office.


18. Hotel Management's Rights

It is agreed that the Guest will conduct him/herself in a respectable manner, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within the Hotel premises.

In case of breach of Hotel Rules and Management Policies by the Guest, the Hotel Management has the right to request any guest to vacate his/her room or other areas of the Hotel forthwith, without previous notice and without assigning any reason whatsoever, and the Guest shall be bound to vacate when requested to do so. In case of the default, the Hotel Management has the right to remove luggage and belongings from the room occupied by the Guest.


19. Government rules and regulations and application of laws

Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations of the Republic of Croatia.

The Hotel Management reserves the right to add to, or alter or amend any of the above Terms, Conditions and Rules.


Thank you.